Refund and Returns Policy

1. Cancelling Your Order

Where applicable we comply with the Consumer Protection (Distance selling) Regulations 2000. We offer a 14 day cancellation period from the date of delivery to you. Refunds are given where applicable, minus any costs incurred by The Fireworks Shop Coventry. Shipping costs and PayPal Fees are non refundable as we can not recover these expenses.

If for any reason you wish to cancel your order you must notify The Fireworks Shop Coventry in writing. Send To:

The Fireworks Shop Coventry
26 Holbrook Lane
Coventry
CV6 4AB

2. Returns

We only offer refunds for faulty fireworks that have been used in accordance with their written instructions. Refunds or an exchange will only be given once The Fireworks Shop Coventry has the firework back ( unless instructed otherwise ) for us to investigate the problem.

Fireworks Coventry will not accept liability where Force Majeure is considered to have been a factor of failure. Illustrations of such circumstances are adverse weather conditions, fire, floods, strikes, government action or regulations, delays by suppliers or couriers, accidents and shortages. Liability will not be accepted where the company deems their product has not been used correctly or for the purpose for which they were intended.

Fireworks are hazardous goods and as such can only be delivered or returned by specialised carriers. When written confirmation of cancellation has been received we will notify you of how and when the fireworks will be collected. We will also advise you of any charges that will be due for the collection. These fees will be retained from the refund.

All carriage cost and PayPal fees are non refundable, including collection of returning fireworks.

All refunds will be made the way payment was taken to purchase the fireworks.

3. Additional information

If your total order of fireworks contains more than 50kg net weight of powder, The Fireworks Shop Coventry is required to obtain the Name & Address, date of supply and any other details of persons, if you intend to forward the fireworks on. This is due to The Firework Regulations 2004. We will be unable to supply your fireworks without this information, and it is an offence to supply information that you know to be false or incorrect.

Purchasers MUST be 18 years of age or over. With no exceptions at all.

It is illegal for anyone under the age of 18 to purchase or possess fireworks

It is illegal for anyone to possess and fire fireworks in public places.

All our prices include VAT at 20%

Faulty or Mis-Firing Items

In this unlikely case, we advise you to leave the particular firework where it is and do not return to it for at least 12 hours. After that take some pictures of the firework/misfire for your reference and send these to us at info@fireworkscoventry.co.uk so we can investigate further and liaise with the manufacturer.

We find that the best way to dispose of mis-firing fireworks is to soak the item in a bucket for 2-3 days, then discard it properly (call your local Fire Station / Fire Officer for advice). Once we have authenticated the damage we will then put a credit against your account.

After 30 days, we will either replace or refund the product in accordance with the terms of the Consumer Rights Act 2015.

Consumer Protection (Distance Selling) Regulations

Cancellation Rights

• You have the right to cancel your order before it has been dispatched. We will refund you in full
• However, if your parcel has already been dispatched you will be charged for the cost of shipping. Your refund will not be made until the parcel has been returned back to us. Please remember that we work on a one day dispatch system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made
• If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter, fax, email (provide addresses/email addresses details by which to cancel) within the cancellation period
• You (the Consumer) have a statutory duty to take reasonable care of the goods whilst they are in your possession.
• You (the Consumer) must arrange for the safe return of goods to us, however, for fireworks, this needs to be done through a specialist hazardous goods courier. The cost of this is to be covered by you. Failing this, we will recover the goods, with the cost of this to be deducted from any refund due to you
• Upon the cancellation of a contract, we shall reimburse any sum paid by or on behalf of the Consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods plus a 20% restocking fee) within 30 days of cancellation
• Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979, the cost of recovering the goods will be covered by ourselves